Returns & Refund Policy
Physical Products
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail info@followthefireflies.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
3754 State Street Road, Bay City, MI 48706
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@followthefireflies.com
Returns & Refund Policy
DIGITAL PRODUCTS
Due to the nature of digital products, we cannot offer a refund for a change of mind. Read the product page, title, and description thoroughly before you purchase.
Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:
You purchased two of the same product accidentally
We'll gladly refund you for the duplicate purchase(s). Just drop us a note here!There is a technical problem with the product
First, please reach out with specific information about the technical issue. If you encounter a consistently reproducible error with the product files that cannot be resolved, please let us know.
Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created.The product was misrepresented in the description
We consider an item to be "misrepresented" when the delivered item does not match the described function in the product description, or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item.e.g., An item would be misrepresented if the product description promised clean lines, but the delivered product shows pixelation at 100%. A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.”
We’re unable to process refunds in the following situations:
You (or your client) no longer need the purchased product.
You found another product you like better, or you’ve changed your mind about your purchase.
You don’t have sufficient expertise to use the product.
You don’t have the correct software (described in the listing) to open and edit the product. Software requirements may be listed in several ways, including "Compatible with" information below the product screenshot, file type, or product description.
You bought an item by accident, and our system shows that the product was downloaded.
You feel that the item is of low quality.
You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service.
You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue.
Your product purchase was made over 30 days ago.
All refunds are at the sole discretion of FollowtheFireflies.com.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us: info@followthefireflies.com